We offer return/replacement of products ordered on royalflewgoods within 7 days of delivery. However, some products such as lingerie items, jewelry items, etc. are marked as “Non-Returnable” in the product description. Please check the ‘Delivery and Return’ section on the product page to confirm return eligibility.

To be eligible for a return:

• The product must be unused.
• Original tags, packaging, and condition must be preserved.
• You may try on the product but avoid any damage.

Example: Shoes must be returned in the original shoe box, undamaged.

How do I return or exchange my order?

We provide an easy self-service return process:

1. Login to your account
2. Go to My Orders
3. Click on Return
4. Select the item(s) to return

Once your product is picked up and passes Quality Check (Q.C.), a refund will be initiated, subject to return eligibility.

When will my return get picked up?

• Pickup is usually scheduled within 3 days of placing the return request.
• Our logistics partner will make three pickup attempts.
• If not collected in these attempts, the request is marked complete. You can raise a new request if eligible.

Important: Keep the shipment ready with all original items, tags, and packaging. Failing to return all requested items may affect your future return eligibility.

What if I see ‘Pickup service is not available’?

If your pin-code is not serviceable by our partners:

• Use a courier service to self-ship the product to our warehouse.
• Include the Return Slip (part of your invoice).
• Submit the self-shipment details via the ‘My Returns’ section on our website/app.

Once we receive and verify your return, we will refund both the product amount and the courier charges incurred.

What is the refund policy?

We aim to process refunds within 7 business days from the date your return clears Q.C at our warehouse. Refunds depend on bank processing timelines.

In case of delays or issues:

• We may ask for a screenshot of your bank statement.
• If the product fails Q.C., we reserve the right to recover already credited refunds.
• We may refuse refunds in cases of fraud or manipulative behavior.

Refund Timelines Based on Payment Mode

Note: Please ensure bank details provided are accurate. We are not liable for incorrect entries.

Promotions, Offers & Refunds

• Exchange is allowed for size only, subject to availability.
• Refunds are provided proportionately for products bought during offers.
• Shipping and COD charges are refunded proportionately.

How is the refund calculated in a B2G1 (Buy 2 Get 1) offer?

Returning any item from a B2G1 promotion voids the free item benefit. Refund is issued based on the actual paid price of the returned item(s).

If you have any further questions, please contact our Customer Care.