Privacy Policy

We value the trust you place in royalflewgoods.com. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. By registering with royalflewgoods.com, you acknowledge your acceptance of the terms of this policy, your consent to provide required personal information, and that any information provided by you is under a lawful contract.

Note: Our privacy policy is subject to change at any time without notice. Please review this policy periodically to stay updated.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) when you create an account. While you can browse some parts of the site without registering, certain actions (like placing an order) require it.

We may ask for your permission to collect and store product images from your camera or gallery for purposes such as:

• Raising product returns
• Submitting product feedback
• Enhancing your experience and access to services/products

We also collect information from your device such as geo-location, IP address, device ID, app data, and bank details for refund processing.

2. Use of Demographic and Profile Data

Your personal information helps us provide services, resolve disputes, promote safe service, and inform you about offers. It also helps us detect fraud and analyze site usage to improve our platform.

Your IP address may be used for server diagnosis and demographic tracking. We may occasionally ask you to complete surveys to tailor your site experience.

Cookies

Cookies help browsers remember user-specific info. Our cookies don't store personal data and can be disabled in browser settings. However, some site features may be limited if cookies are disabled.

3. Sharing of Personal Information

We may share personal data with affiliates for fraud detection, service optimization, and co-branded offerings. Law enforcement may access it if required legally. In case of a merger/acquisition, your data may be shared with the new entity under this same policy.

All third-party recipients of your data are required to maintain confidentiality and comply with legal standards.

4. Links to Other Sites

Our website may link to other websites which collect personal data. royalflewgoods.com is not responsible for the privacy practices or content of those sites.

5. Security Precautions

We implement strict security measures to safeguard your data. Secure servers are used for sensitive operations. We comply with the IT Act, 2000, to ensure your data is protected.

6. Choice/Opt-Out

Users can opt-out of non-essential communications. To remove your contact info from all our lists and newsletters, email us at heretohelp@royalflewgoods.com.

7. Advertisements on royalflewgoods.com

We use third-party ad services that may collect anonymized data to display relevant ads. This does not include personal information such as your name or contact details.

8. Grievance Officer

Returns/Replacements: Items can be returned within 7 days except for clearly marked non-returnable items.

To raise a concern, email heretohelp@royalflewgoods.com. A ticket will be generated and addressed within 48 hours. If unresolved, customers can reopen the ticket.

Grievance Redressal Process

As per G.S.R. 462(E), complaints may be filed with the designated officer including the following details:

• Customer Name
• Order ID & Date
• Ticket ID & Date
• Product Details
• Resolution Provided
• Issue Description
• Billing & Delivery Address

Grievance Officer: Mr. Saurav Singh
Email: sourav.grievanceofficer@royalflewgoods.com
Working Hours: 10:30 AM to 6:00 PM (Mon–Fri)

The officer will acknowledge complaints within 48 hours and resolve them within 30 days. Complaints can also be made via phone during working hours.

For full G.S.R. 462(E) details: Click here

Intellectual Property Rights Policy

royalflewgoods is operated by V-MART RETAIL LTD. We respect and protect intellectual property rights. All trademarks, copyrights, trade secrets, and related rights are subject to Indian law.

Protection of Intellectual Property

All content on the site (logos, text, photos, designs, etc.) is protected by copyright and may not be used without permission. Redistribution or reproduction in any form is prohibited without prior consent.

Third-party content on the site is submitted by vendors or sourced under license. We disclaim liability for violations committed by vendors or third-party contributors.